Responsible Gaming at Luxury

At Luxury Casino, we believe that gaming should always remain an enjoyable form of entertainment, never a source of financial or emotional stress. As a licensed operator under the Alcohol and Gaming Commission of Ontario (AGCO), operating pursuant to an agreement with iGaming Ontario, we are fully committed to promoting responsible gaming practices across every product we offer, from our slots and live casino tables to our Sports Arena. This page explains the tools, policies, and support resources we provide to help you stay in control while enjoying Luxury Casino.

Our Commitment to Responsible Gaming

We recognize that for the vast majority of our players, gambling at Luxury Casino is simply a fun and social activity. However, we also understand that for a small number of individuals, gambling can become problematic. That is why we have built responsible gaming principles into every stage of the player journey, from the moment you complete your Luxury Casino registration process to every luxury deposit and luxury withdrawal you make. We continuously review our policies to ensure that our approach reflects best practices under Ontario regulation and Canadian gaming standards.

Age Verification and Eligibility

We only accept players who are at least 19 years of age and who are physically located within the province of Ontario at the time of play. We verify the identity and age of every account holder before processing any luxury casino no deposit bonus, withdrawal, or significant deposit. If we suspect that an account has been created by, or is being used by, a minor, we will immediately suspend the account and take appropriate action, which may include closing the account permanently and voiding any associated winnings.

We require valid government-issued identification during our verification process
We reserve the right to request additional documentation at any time
We restrict play to individuals located inside Ontario, and wagering from outside the province voids winnings and suspends the account
We prohibit the use of VPNs or IP-augmenting software to circumvent location restrictions, and any winnings obtained this way will be confiscated

Tools to Help You Stay in Control

We provide a range of account management tools designed to help you monitor and control your gaming activity. These tools are accessible through your account settings after you complete your luxury login, and we encourage every player to review them regularly, especially before claiming a luxury casino bonus or luxury free spins offer.

Deposit and Loss Limits

We allow you to set personal deposit limits on a daily, weekly, or monthly basis. Once you reach your chosen limit, we will not process any further luxury deposit until the limit period resets. We also offer loss limits, which restrict the amount you can lose within a given timeframe. If you wish to lower a limit, we apply the change immediately; if you wish to increase a limit, we require a cooling-off period before the change takes effect, giving you time to reconsider.

Wager and Session Limits

We give you the option to set maximum wager limits per session or per day. We also provide time-based session limits and reality checks, which will notify you at intervals you choose, reminding you how long you have been playing and how much time has passed since you last accessed the luxury app or desktop platform. These reminders help you make informed decisions about whether to continue or take a break.

Time-Outs and Self-Exclusion

If you feel you need a short break from Luxury Casino, we offer a time-out feature that temporarily suspends your account for a period you select, ranging from 24 hours to several weeks. During a time-out, we will disable access to your account, and we will not send you promotional communications encouraging you to return.

For players who require a longer-term solution, we offer self-exclusion, which allows you to close your account for an extended period or indefinitely. Once self-exclusion is activated, we will not permit you to log in, and we will remove your details from our marketing lists. We take self-exclusion requests seriously and process them promptly upon confirmation of your identity.

Global Account and Shared Responsible Gaming Settings

We operate a single Global Account structure that links every sub-account you hold across Apollo-managed brands available in Ontario. This means that your responsible gaming settings, including deposit limits, loss limits, and wagering restrictions, are shared across all linked accounts. When you set a limit or activate self-exclusion through Luxury, we apply that same protection consistently across the Casino Rewards network, ensuring you cannot bypass your own restrictions by switching between our sister platforms.

Bonuses, Wagering, and Playing Responsibly

We want you to fully understand the terms attached to any Luxury Casino bonus, luxury promo code, or luxury bonus code before you opt in. Our welcome package offers match bonuses across your first five deposits, each carrying a 30x wagering requirement before converting to withdrawable cash. Slots contribute 100% toward wagering, while table games, live casino, and other formats contribute only 2%. We calculate wagers against your cash balance first, meaning bonus funds are only used once your cash balance reaches zero.

We monitor accounts for irregular play patterns, including single bets equal to 25% or more of a bonus, use of autoplay to clear wagering, even-money betting strategies on Sic Bo, Craps, or Roulette, and hedge betting. We consider these practices a misuse of our promotions, and we reserve the right to void winnings associated with irregular play. We encourage you to read our full bonus terms before claiming any luxury no deposit bonus or deposit-based offer, so that you can wager responsibly and understand how your funds are being used.

Recognizing the Signs of Problem Gambling

We encourage every player to periodically assess their own gaming habits. Some signs that gambling may be becoming a problem include:

Spending more time or money than you originally intended
Chasing losses by depositing additional funds
Neglecting work, relationships, or responsibilities because of gaming
Borrowing money or using funds meant for essential expenses to gamble
Feeling anxious, irritable, or preoccupied when not playing

If any of these apply to you or someone you know, we strongly recommend taking advantage of the tools described above and reaching out to a professional support organization.

External Support Resources

We work alongside independent organizations in Ontario and across Canada that specialize in problem gambling support. We encourage players to contact ConnexOntario, which provides free, confidential support 24 hours a day, or the Responsible Gambling Council, which offers educational resources and self-assessment tools. These organizations operate independently from Luxury Casino and can provide guidance beyond what our internal tools offer.

Family and Third-Party Protection

We understand that problem gambling can affect not only the player but also their family members. If you are concerned about a loved one's gaming activity, we recommend using third-party blocking software to restrict access to gambling websites, including Luxury Casino, on shared devices. We also encourage open communication with family members about deposit and loss limits, and we are happy to discuss account restriction options with concerned family members who provide appropriate documentation.

Contacting Our Support Team

Our team is available to discuss responsible gaming concerns at any time. We offer live chat support 24/7, and our support team can guide you through setting limits, requesting a time-out, or initiating self-exclusion. You can also email us at support@crhelpdesk.com, and we aim to respond to all inquiries within 48 hours. If you have an escalated concern, we invite you to contact complaints@crhelpdesk.com, and for banking-related questions tied to deposits or withdrawals, we recommend reaching banking@casinorewards.com.

We remain committed to ensuring that your experience at Luxury Casino, whether through our luxury casino app, luxury live casino tables, or our luxury casino mobile platform, stays enjoyable, controlled, and safe. We continually update our responsible gaming resources to reflect regulatory guidance from iGaming Ontario and to better serve our community of players.

Content updated: September 22, 2026